Terms & Conditions
Scheduling a session
At the time of booking an appointment, you will be asked to leave a contact address and phone number. It is the client’s responsibility to inform the City Hypnotherapy Centre of any change of contact details during their treatment.
Cancellation Policy & Subsequent Fees
When booking an appointment the client accepts that any cancellations and rescheduling of appointments require 24 hours notice. It is further understood that if you fail to attend, or cancel/reschedule an appointment with less than 24-hours notice, you will be charged the full session fee. For those who cancel an appointment within the free four week after-care service without giving the minimum 24 hours notice, your aftercare will become invalid and any further sessions will need to be paid for. Appointments booked less than 24 hours in advance cannot be cancelled; to do so will incur the full charge.
Distance Selling Regulations
You the consumer offer to buy the service we are providing when you make an appointment. The contract between us becomes binding when you receive confirmation of the booking. Under the Distance Selling Regulations, you have a right to cancel the service when booked over the phone or via email up to seven working days from when the appointment is confirmed. Cancellation must be in writing. However, for appointments booked less than seven working days in advance, unless we agree otherwise in writing, you will not be able to cancel the appointment and our normal cancellation policy applies (see above). All appointments made over the phone or via email will be confirmed via email. The performance of service begins 24 hours before the confirmed appointment time, as time and resources will have been reserved for you.
Payments can be made by cheque (accompanied by the appropriate cheque guarantee card holding a guarantee for the full value of the session), or cash. No credit/debit card payments will be accepted. The appointment fee must be paid in full by the end of the session.
This website was established to provide information about our hypnotherapy treatment and practice. You will not be added to any mailing list, email list or other electronic mailer.